CUSTOMER CARE
Store Policy
The chicken yard is open to customers. Feel free to browse and shop while you wait. During open hours, please sign in on the sheet on the table under the house so that I may help customers in the order of arrival. You can also book an appointment for an exclusive chicken shipping experience or Backyard Chickens 101 learning adventure. Consider this option if you have lots of questions would like uninterrupted, individual service, or just don’t want to wait during open hours. SeaBreeze Hens also provides express pick up and delivery to the Houston and Lufkin area.
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Hen Money Back Guarantee Policy
If a chicken you purchase as a pullet (not a straight run) turns out to be a rooster, you can get the purchase price back as store credit. You have the option to keep or return the rooster. A rooster return is not required to get your store credit. You also have the option to receive a replacement pullet If we have a replacement that is the same age or younger that you would like to receive instead of a refund. For shipping orders the customer will cover the shipping costs to receive the replacement hen.
Straight Run Chicks - Always a home for your rooster
Straight Run means a random mix of male and female as hatched. Although we can make a best guess at gender, with straight run chicks/chickens, there is no guarantee on gender. Although it is always disappointing to end up with a rooster or roosters, you can rest assured as you will always have a safe place at SeaBreeze Hens to bring your rooster to be rehomed if needed
Payment Methods
Cash
Credit / Debit Cards
PAYPAL
Zelle
Cash App
Venmo
Apple Pay
Google Pay
Delayed Response Times
Your business is truly appreciated and we strive to provide the utmost in customer service. Unfortunately during this time I have found myself short on staff while also having an increase in inquires. You may find that response time is delated by serval days. I try to get to all my emails and texts as soon as possible. Thanks for your patience as I try to provide each and every customer with the service and attention that is so deserved.